Terms of Service.

UnionEleven provides a marketing operating-loop platform plus optional managed services. The specific scope is defined in your Order Form or Statement of Work.

You're responsible for safeguarding your credentials and for activity under your account. Notify us immediately if you believe an account has been compromised.

• Don't use the service to violate any law or third party's rights.
• Don't reverse engineer, scrape, or attempt to bypass rate limits.
• Don't generate or distribute spam, hate, or unlawful content.
• Don't resell or sublicense the service without written authorization.

Fees are stated in the Order Form. Pilot fees are paid up front. Managed-tier fees are billed monthly or annually in advance. Late payment may suspend the service after 30 days written notice.

You own your data. We own the platform. Outputs generated for you (briefs, drafts, content, dashboards) are licensed to you for unrestricted use, including commercial use, during and after the engagement.

Each party will protect the other's Confidential Information using the same care it uses for its own — and at minimum reasonable care. NDAs you provide are accepted; ours is at /legal/nda.pdf on request.

We warrant the service will be provided with reasonable skill and care. Otherwise the service is provided "as is", without further warranties — including any warranty of fitness for a particular purpose.

Neither party will be liable for indirect, incidental, or consequential damages. Total aggregate liability is capped at fees paid in the 12 months prior to the claim. This cap doesn't apply to breaches of confidentiality, indemnification, or willful misconduct.

Either party may terminate for material breach with 30 days written notice and an opportunity to cure. On termination, fees through termination date are due; we delete customer data within 30 days unless your DPA says otherwise.

These terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. Disputes are resolved in the state and federal courts located in Pinellas County, Florida.

Material changes take effect 30 days after notice to the email on file. Continued use after the effective date constitutes acceptance.